We’re Here To Help

Call Design is well-known in the contact centre industry, not only because of how many decades the company has been in business, but also due to the extensive experience in workforce optimisation that the entire team has.

Since 1999, Call Design has cultivated a fluid process that includes a wealth of knowledge and experience, a consultative approach to understand our customers’ specific requirements and market-leading technologies to plan for, engage and empower the workforce. This unique combination provides our customers with invaluable insights and knowledge so that the best decisions can be made and the service they provide is optimal.

Call Design Is Here Help Optimise Your Business

OUR MISSION

Call Design wants to build trusted client relationships by strategically providing effective workforce management solutions and industry-leading technologies to assist contact centres in optimising their workforce.

OUR GOAL

Our goal is to provide effective consulting, implementation, training and support for workforce management solutions. Call Design combines best-in-class technologies and an experienced team of consultants to offer businesses personalised workforce solutions.

Partnerships

Call Design has built a bridge between the industry’s leading service providers, software solutions, and professional organisations. We work with a variety of platform partners to create best-in-class contact centre technology solutions for our customers.

Our partnership with platform providers helps bring to life complete contact centre solutions for Workforce Optimisation and reporting. Our trusted relationships position us to provide an intuitive and comprehensive unified communication and workforce optimisation solution to contact centres.

WORK WITH US

LEARN MORE ABOUT HOW CALL DESIGN CAN HELP YOUR BUSINESS