Call Design Australia Accelerates Growth Through New Partnership with Datagamz

Call Design, an international workforce optimisation solutions company, has today announced a strategic partnership with Datagamz, a gamification solutions provider in the contact centre industry that provides invaluable data insights and games that enhance an employees’ ability to perform at the highest level, tapping into their motivations to…

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Position Vacant: Aspect Telephony Systems Engineer

The Aspect Telephony systems engineer is responsible for the installation, upgrading, testing of telephony products into customer environments and Call Design cloud environments in a timely manner to ensure a high standard of customer service. The role will also be responsible for end user training for telephony products.

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3 Ways to Drive Agent Engagement in a Contact Centre

If you know anything about contact centres, then you know that it can be hit or miss when it comes to how interested (or engaged) an agent is with their caller, or their job for that matter...

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Call Design - Increasing Agent Satisfaction with Better WFM Tools
Increasing Agent Satisfaction with Better WFM Tools

Aspect Software’s most recent Contact Centre agent survey listed agents’ top factors that drive their sense of engagement: Work/life balance came in 3rd, two spots above competitive wage, with flexible work schedule not far behind.

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