Absence management: Methods for reducing worker absenteeism

Absenteeism is a problem in Australia, and could be costing your business. To solve this issue, try these absence management best practices.

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Terminology 101: Customer service vs customer experience

Customer service and customer experience may sound like they encompass the same ideas, but there are also crucial differences. This article explains.

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Why analyze performance in the back office?

Performance analysis improves employee output and satisfaction, as well as customer experience. This applies to the back office just as much as the frontline.

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Workforce Management as we know it is changing

As life becomes more complex, workforce management is changing. Discover three important truths about modern WFM.

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How good software can help with your staff management needs

Looking for ways to improve your staff management? Great software can centralize your all-important company data, saving you time and keeping standards high.

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What is a Net Promoter Score© and how do you improve it?

Net Promoter Scores© provide a valuable metric for businesses. But what does a good Net Promoter Score© look like, and how can you improve yours?

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