The Role

The Aspect Telephony systems engineer is responsible for the installation, upgrading, testing of telephony products into customer environments and Call Design cloud environments in a timely manner to ensure a high standard of customer service. The role will also be responsible for end user training for telephony products.

Key duties and deliverables

– Installation and testing of software applications
– End user training
– Creation and maintenance of technical documentation
– Providing support to other business functions
– Maintaining product certifications
– Product SME – UIP, ALM, AQM, CXP

Required skills/Experience

– 3-5 years’ experience with Aspect Telephony software (UIP, ALM, AQM & CXP)
– 5-10 year’s industry relevant telephony experience
– Customer end user training experience
– Demonstrated ability to work to tight deadlines
– Excellent communication skills – verbal, written and reports
– A demonstrated working knowledge of Microsoft Office
– A high level of personal motivation and a commitment to strong customer service and the strategic business needs
– Travel required, both domestic and international
– Manage responsibilities with initiative, requiring appropriate levels of supervision
– Think creatively and solve problems
– Work in a positive and collaborative way with colleagues and customers
– Demonstrate a flexible, proactive and reliable approach to workload and deadlines
– Act with trust, integrity and professionalism

For more information

Please contact Ryan Jones for further details on this opportunity.
rjones@calldesign.com.au, +61 457 738 243