Optimise performance in your business

There are few things that provide as much use to organisations as performance data. This information helps paint a holistic picture of what is going on at every level of a company and can dictate improvement strategies moving forward. The problem is that extracting this data, sythesising it and presenting the findings in a meaningful way to agents, team leaders and managers can be an extremely difficult and time-consuming activity. That’s where Performance Management comes in.

Performance Management software provides you with an easy-to- use platform to extract data from multiple systems, manipulate and aggreate this data in meaningful ways and present it to agents, team leaders, managers and analysts in forms that are most useful to each role.  The solution gives you the insights you need to create a culture of continuous improvement – empowering you to optimise performance management across your  business.

How does It work?

Performance Management software uses dashboards, scorecards and reports to collect, correlate and display information that is targeted to each specific role. Our solution consolidates data across disparate systems to help ensure all your staff are aligned with the organisation’s goals.

Performance Management allows you to:

  • Extend views with metrics drawn from disparate enterprise systems that manage customers & business process such as CRM and ERP.
  • Drill down into aggregated data to view performance management trends over time and gain valuable insights.
  • Use configurable dashboards and intuitive, interactive reports to understand the root cause for performance pitfalls.
  • Outline operational goals and targets for employees at any level.
  • View trending, multi-nested reports by time, team, group, and location.
  • Create badges and define award criteria for your staff to encourage and motivate them.
  • Initiate coaching manually or without any supervisor intervention by establishing thresholds for reasonable performance, then analyse the coaching process and level of success with coaching analytics.

All of these tools enable leaders to optimise the performance of their teams to the highest possible level. Performance Management takes all of your data and compiles the information into a singular picture for everyone’s use.

The Call Design Advantage

When you work with Call Design you are getting a team of professionals that are here to help you for the long haul. Whether you want us to sit down with your team for complete training and consultation sessions or you’re simply looking for us to tweak the product to fit your needs – we’ve got you covered.

INTEGRATION

When you purchase one of Call Design’s Workforce Optimisation (WFO) products, we meet with your team to determine what it is you need from our product. From there, we will run a series of application and design consultations to create a system that is tailored to your requirements. After implementation, the training is designed to ensure everyone is using the solution as effectively as possible to get the most from your investment.

CONSULTATION

At Call Design we believe in working with you to help you achieve your goals.  We don’t just implement software.  We work with you to understand your required outcomes and ensure you implement the software in a such a way that those outcomes are met.  Training will be delivered in such a way as to make sure participants are able to use the tool to meet business requirements.

Get started with Call Design today

Here at Call Design, it’s not just about delivering exceptional products, it’s about ensuring our customers receive all the support they need through every step of the process. Since 1991, we have been working hard to provide businesses with the tools they need to thrive. To learn more about how Performance Management can help your organisation reach new heights, give our team a call today!