How Contact Centres Can Leverage Gamificaton

Contact centres are always looking for new ways to ensure employee engagement and productivity, especially now that many agents work, at least some of the time, from home. For remote agents especially, it can be more difficult to plug into the culture of the office and stay engaged with the brand without the face to face interaction they would usually have in the contact centre.


4 Ways to Reduce Agent Turnover in Your Contact Centre

One of the most significant challenges that contact centres face is an incredibly high rate of agent turnover, creating a cyclical problem where the Learning and Development team is continuously training new agents for them only to stay with the company for a couple of months. This can be expensive. In this blog, we have four strategies for contact centres that are hoping to retain their agents and reduce turnover.


Call Design Australia Accelerates Growth Through New Partnership with Datagamz

Call Design, an international workforce optimisation solutions company, has today announced a strategic partnership with Datagamz, a gamification solutions provider in the contact centre industry that provides invaluable data insights and games that enhance an employees’ ability to perform at the highest level, tapping into their motivations to reward good performance.


3 Ways to Drive Agent Engagement in a Contact Centre

If you know anything about contact centres, then you know that it can be hit or miss when it comes to how interested (or engaged) an agent is with their caller, or their job for that matter...


Play Your Way to a Higher Performing Contact Centre

The biggest threat to the productivity of a contact centre is a disengaged employee. If your team is disengaged with their work, the performance of your contact centre will suffer dramatically. But what if you were able to make a game out of your employee’s performance?


Call Design - Increasing Agent Satisfaction with Better WFM Tools

Increasing Agent Satisfaction with Better WFM Tools

Aspect Software’s most recent Contact Centre agent survey listed agents’ top factors that drive their sense of engagement: Work/life balance came in 3rd, two spots above competitive wage, with flexible work schedule not far behind.


How to motivate employees with non-monetary incentives

You know the saying All Work and No Play…. But why not combine the two? Gamification, among other measures, can greatly improve motivation among your agents.


Business growth and high staff turnover: what to do about it

A high turnover can be a major thorn in the side for business growth. Let's take a look at why it happens, and what you do about it.


Meeting your requirements: Call Design’s customised courses

Is there something not quite right in your contact centre, but you can't quite pin down what? Call Design's customised contact centre courses can help.


Retaining staff: A guide for contact centre managers

Attrition among contact centre staff is an ongoing problem for managers, but what can you do about it? Here are a few ideas.