logo
logo
  • Solutions
    • Workforce Management
    • Engagement
    • Competitive Edge
    • Quality Management
    • Automation
    • Gamification
    • Integration
    • Outbound
    • IVR
  • Consulting
    • Contact Centre Scan
    • Workforce Management
    • Contact Centre
    • Back Office
    • Technology
  • Training
    • Online Training
    • Essentials Courses
    • Aspect Workforce Management
    • Customised Training
    • Erlang Calculator
  • News
    • Blog
    • Events
    • Customer Success
  • Our Company
    • Partnerships
    • Career Opportunities
    • Contact Us
    • Privacy
    • Ethics and Conduct
    • Our Supply Chain
    • Our Technology

call design

November 18, 2020

How to Coach Your Contact Centre Agents

by Julie-Anne Hazlett

October 21, 2020

Optimising a Remote Workforce

by Julie-Anne Hazlett

October 7, 2020

4 Ways to Help Your Team Resolve Customer Service Complaints Quickly

by Julie-Anne Hazlett

August 19, 2020

4 Reasons to Utilise an Omnichannel Customer Experience

by Mellissah Smith

Tags

2021 agent Agent Engagement agents best practices business business forecasting call design coaching contact centre contact centre agent contact centre agents Contact Centre Best Practice covid-19 Customer Experience customer service data email employee engagement employe morale feedback flexible schedule flex schedule innovation IVR omnichannel customer service optimisation outsourced contact centre Performance Management quality management remote workforce role-play self-assessment self-service social media success technology training WFH WFM WFO Workforce Management Workforce Management for Back Office workforce optimisation Work from Home

Archives

  • January 2021
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • March 2020
  • December 2019
  • October 2019
  • August 2019
  • May 2019
  • February 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • January 2018
  • December 2016
  • Solutions
    • Workforce Management
    • Engagement
    • Competitive Edge
    • Quality Management
    • Automation
  • Solutions
    • Gamification
    • Integration
    • Outbound
    • IVR
  • Consulting
    • Contact Centre Scan
    • Workforce Management
    • Contact Centre
    • Back Office
    • Technology
  • Training
    • Online Training
    • Essentials Courses
    • Aspect Workforce Management
    • Customised Training
    • Erlang Calculator
  • News
    • Blog
    • Events
    • Customer Success
  • Our Company
    • Partnerships
    • Career Opportunities
    • Contact Us
    • Privacy
    • Ethics and Conduct
    • Our Supply Chain
    • Our Technology

© 2020 Call Design All rights reserved

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we assume you agree with such usage.I agreeOur privacy policy