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January 20, 2021

What Agent Satisfaction Says About Customer Satisfaction

by Julie-Anne Hazlett

contact centre agents wearing headsets

January 13, 2021

3 Contact Centre Trends for 2021

by Julie-Anne Hazlett

November 18, 2020

How to Coach Your Contact Centre Agents

by Julie-Anne Hazlett

October 21, 2020

Optimising a Remote Workforce

by Julie-Anne Hazlett

October 7, 2020

4 Ways to Help Your Team Resolve Customer Service Complaints Quickly

by Julie-Anne Hazlett

September 23, 2020

The Benefits of Implementing a Flex Schedule

by Julie-Anne Hazlett

September 9, 2020

4 Mistakes to Avoid When Outsourcing Your Contact Centre

by Mellissah Smith

August 19, 2020

4 Reasons to Utilise an Omnichannel Customer Experience

by Mellissah Smith

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