October 29, 2018
Why analyse performance in the back office?
Performance analysis improves employee output and satisfaction, as well as customer experience. This applies to the back office just as much as the frontline.
October 15, 2018
How good software can help with your staff management needs
Looking for ways to improve your staff management? Great software can centralize your all-important company data, saving you time and keeping standards high.
September 18, 2018
The benefits and importance of good performance management
Performance management has undergone significant change in recent years. But what is the importance of good performance management to your business?
September 10, 2018
Key objectives and processes behind performance management
So what is performance management, and what are its key processes and objectives? In this article, we explore these basics and provide examples.
June 5, 2018
5 ways to implement a performance management program
Are you looking to enhance workplace productivity? A performance management program and training course can help you achieve your corporate goals.
April 30, 2018
Top tips for running a successful performance management system
Performance management systems are now an essential part of ensuring high standards of customer service in contact centers. But how can you ensure that your system runs successfully? Take a look at our tips for making your performance management a triumph. We cover focusing on the positives, communication and much more.