logo
logo
  • Solutions
    • Workforce Management
    • Aspect® Workforce Mobile
    • Engagement
    • Competitive Edge
    • Quality Management
    • Automation
    • Integration
    • Outbound
    • IVR
  • Consulting
    • Contact Centre Assessment
    • Workforce Management
    • Contact Centre
    • Back Office
    • Technology
  • Training
    • Online Training
    • Essentials Courses
    • Aspect Workforce Management
    • Customised Training
    • Erlang Calculator
  • News
    • Blog
    • Events
    • Customer Success
  • Our Company
    • Career Opportunities
    • Partnerships
    • Privacy
    • Ethics and Conduct
    • Our Supply Chain
    • Our Technology
  • Contact Us

technology

May 12, 2021

Aspect Software Announces Merger with Noble Systems

by Mellissah Smith

contact centre agents wearing headsets

January 13, 2021

3 Contact Centre Trends for 2021

by Julie-Anne Hazlett

September 23, 2020

The Benefits of Implementing a Flex Schedule

by Julie-Anne Hazlett

September 9, 2020

4 Mistakes to Avoid When Outsourcing Your Contact Centre

by Mellissah Smith

Tags

2021 agent Agent Engagement agents Alvaria best practices business business forecasting call design coaching contact centre contact centre agent contact centre agents Contact Centre Best Practice covid-19 covid19 Customer Experience customer service data email employee morale feedback flexible schedule flex schedule innovation IVR merger omnichannel customer service outsourced contact centre Performance Management quality management role-play self-assessment self-service social media success technology training WFH WFM WFO Workforce Management Workforce Management for Back Office workforce optimisation Work from Home

Archives

  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • March 2020
  • December 2019
  • October 2019
  • August 2019
  • May 2019
  • February 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • January 2018
  • December 2016
  • Solutions
    • Workforce Management
    • Aspect® Workforce Mobile
    • Engagement
    • Competitive Edge
    • Quality Management
  • Solutions
    • Automation
    • Integration
    • Outbound
    • IVR
  • Consulting
    • Contact Centre Assessment
    • Workforce Management
    • Contact Centre
    • Back Office
    • Technology
  • Training
    • Online Training
    • Essentials Courses
    • Aspect Workforce Management
    • Customised Training
    • Erlang Calculator
  • News
    • Blog
    • Events
    • Customer Success
  • Our Company
    • Career Opportunities
    • Partnerships
    • Contact Us
    • Privacy
    • Ethics and Conduct
    • Our Supply Chain
    • Our Technology

© 2021 Call Design All rights reserved

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we assume you agree with such usage.I agreeOur privacy policy