Call Design Online Courses

Due to the global threat of COVID-19, industries all over the world have faced major disruptions within the workplace. With a lot of businesses trying to set up remote work solutions, we need processes in place to manage these. Call Design is now providing online training for best practice Workforce Management and Aspect WFM to help you plan at this difficult time. Sign up for our courses to optimise and learn
new ways to forecast and plan for your remote workforce.


What You Will Learn In These Courses

ASPECT WFMFORECASTING

ASPECT WFMSCHEDULING

WFM ESSENTIALS(BEST PRACTICE WFM)

Aspect WFM Forecasting

Forecasting your business’ needs is an invaluable skill at a time like this. With Call Design’s online forecasting courses, you can learn how to accurately forecast your business’ requirements and develop a plan for any upcoming  peaks and troughs. A good forecast will give your business an accurate picture of upcoming staffing requirements, in addition to running “what-if” scenarios to help you test out the impact of changes you may need to implement before you go ahead and make the changes.

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Aspect WFM Scheduling

Our scheduling tool allows your workforce management team to quickly and easily update staff schedules, while also enabling your staff to swap or bid for shifts that meet both business and staff requirements. Learn how to set all of this up and engage your staff by offering more flexible work from home schedules.

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Workforce Management Essentials

Our online Workforce Management Essentials training course is designed to teach you the foundations of good WFM regardless of the tool you use. You will learn best practice forecasting, scheduling and day to day management of schedules.

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