Workforce Management

The Aspect WFM solution is the world’s leading workforce management platform used by organisations, regardless of size, to plan and manage their staff.  It includes WFM Core, Perform, Empower, Reserve, Performance Management, VQAlert, VQConnect and the Call Design ME app.

Call Design employs some of the most experienced Workforce Optimisation consultants in the world with many years’ experience teaching Aspect WFM.  We offer the full product training for all the above tools and customise every course to meet your specific requirements.

How can Call Design help?

Our WFM experts will teach you the skills you need to optimise the use of the tool and any additional modules you have purchased.  Each course is customised to meet your specific training requirements.

Are the courses run on-site?

To ensure you get the most from the training, our preferred approach is to run our courses onsite. From our experience teaching customers for more than 20 years, we have found this to be the best approach to ensure you get the most from your investment.

How long is the course?

The length of course will depend on your specific training requirements. We will build our Aspect WFM courses to meet your needs and experience level.

Who is this course for?

If you use Aspect WFM or any of the additional modules such as Perform, Empower or Performance Management and need to understand more about how to use these effectively to do your job, contact us.



Why choose Call Design?

Since 1999, Call Design has been a consultancy built on getting the job done and doing it right the first time. We are the leaders at providing contemporary Aspect WFM solutions to contact centres, back offices, retail outlets and businesses of any sizes. Our suite of cloud-based solutions includes advanced WFM software, mobile app integration, in-depth consultation services and best practice training.

Contact us today and download the Workforce Management Essential brochure for further information.


Contact us today to find out how we can help you with your workforce management.