All work and no play makes Jack a dull boy. But why not combine the two? Gamification, among other measures, can greatly improve motivation among your agents.
Is there something not quite right in your contact centre, but you can’t quite pin down what? Call Design’s customised contact centre courses can help.
Attrition among contact centre staff is an ongoing problem for managers, but what can you do about it? Here are a few ideas.
Date: 11/13/2018, Phoenix, Arizona Aspect retains top spot in North America in Pelorus Associates’ Workforce Management (WFM) rankings for the 12th consecutive year Aspect recognized for a reputation of delivering excellent customer care, most complete contact centre portfolio in the…
November 13, 2018 Shelley Hofman Workforce Management, Workforce Optimization The G2 Crowd results are in: Aspect has the highest customer satisfaction rating of all leading WFM solutions. The growth and popularity of crowd-sourced customer review and recommendations sites such as…
Customer service and customer experience may sound like they encompass the same ideas, but there are also crucial differences. This article explains.
Performance management has undergone significant change in recent years. But what is the importance of good performance management to your business?
So what is performance management, and what are its key processes and objectives? In this article, we explore these basics and provide examples.