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June 2021

Workforce Management for Team Leaders

June 22 @ 9:00 am - 4:00 pm

Often we 'grow up' in the contact centre and are promoted into leadership roles needing to interpret specialised, highly technical…

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August 2021

Workforce Management for Team Leaders

August 17 @ 9:00 am - 4:00 pm

Often we 'grow up' in the contact centre and are promoted into leadership roles needing to interpret specialised, highly technical…

Find out more »

September 2021

Workforce Management Essentials

September 14 @ 9:00 am - September 16 @ 4:00 pm

Do you want to learn the skills needed to be a successful Workforce Planner? If you are a Workforce Planner…

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October 2021

Workforce Management for Team Leaders

October 19

Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical…

Find out more »

November 2021

Workforce Management Essentials

November 16 @ 9:00 am - November 18 @ 4:00 pm

Do you want to learn the skills needed to be a successful Workforce Planner? If you are a Workforce Planner…

Find out more »

December 2021

Workforce Management for Team Leaders

December 7 @ 9:00 am - 4:00 pm

Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical…

Find out more »
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