Attrition among contact centre staff is an ongoing problem for managers, but what can you do about it? Here are a few ideas.
Date: 11/13/2018, Phoenix, Arizona Aspect retains top spot in North America in Pelorus Associates’ Workforce Management (WFM) rankings for the 12th consecutive year Aspect recognized for a reputation of delivering excellent customer care, most complete contact centre portfolio in the…
November 13, 2018 Shelley Hofman Workforce Management, Workforce Optimization The G2 Crowd results are in: Aspect has the highest customer satisfaction rating of all leading WFM solutions. The growth and popularity of crowd-sourced customer review and recommendations sites such as…
Absenteeism is a problem in Australia, and could be costing your business. To solve this issue, try these absence management best practices.
Customer service and customer experience may sound like they encompass the same ideas, but there are also crucial differences. This article explains.
Looking for ways to improve your staff management? Great software can centralise your all-important company data, saving you time and keeping standards high.
Net Promoter Scores© provide a valuable metric for businesses. But what does a good Net Promoter Score© look like, and how can you improve yours?
Agent engagement means more than just happy customers. Here’s how interested and invested employees will impact your business now, and in the future.