What are your business’ key resources? We are willing to bet that your most precious one is in house knowledge.
It’s simple really, all your employees need to be experts in their fields, be that engineering, sales or accounting, plus they need to know everything about your business and its products or services. The success of your company literally depends on keeping this knowledge in-house.
One way to facilitate this is to look into your knowledge sharing strategies. So what exactly is knowledge sharing, why do you need it and how can it be implemented?
Knowledge sharing can be defined as a designed process where employees exchange both their implicit and explicit knowledge in order to create mutual understanding, resulting in new understanding. This can sound a bit complicated but basically it’s any process that allows employees to share their expertise efficiently with each other in order to generate new ideas and retain important skill sets within a company.
True knowledge sharing consists of:
Businesses with an effective knowledge sharing structure often support these processes with carefully selected technology. This means that information can be accurately stored and distributed digitally to other employees in the case of someone leaving the company. It can also make processes like training and onboarding more time efficient, as employees can work through information at their own speed rather than attending classes.
As the old adage goes, knowledge is power. Without exception, groups are better at achieving goals when everyone involved has all the skills and knowledge required to do so. This means giving them key information about the process, being taught the required skill set and communicating effectively within the group so that everyone can perform a useful function.
Here are some further reasons why knowledge sharing is important:
Knowledge sharing can be a tricky culture to implement, largely because so much depends on how your specific company currently works. However there are some necessary basics that you can put in place.
1. Consider all the ways that knowledge is shared and encourage these activities
Ideas are exchanged in all sorts of ways depending on the situation and the characters involved. All the varied forms of knowledge sharing should be encouraged to ensure that you are getting the most from everybody. For example:
Don’t underestimate the impact the physical space has on collaboration. There is nothing like planning a meeting only to find there are no rooms available. Building an office environment that encourages and enables easy collaboration makes knowledge sharing much more possible.
There are two effective ways to do this. One is to provide enough meeting rooms so that those who prefer private and quiet communication have space to carry this out. Secondly setting up common spaces so that employees can sit and work together. This allows casual get togethers and collaborative work to take place with ease.
A lot of knowledge sharing can be supported by new technology and associated platforms. This takes away many of the manual processes involved with storing information and giving staff access to relevant files and folders. Researching and finding a knowledge sharing software solution could help your company to more efficiently manage information and remove the heavy lifting aspects of processes.
If you’re interested in finding out more about knowledge sharing and streamlining your workforce solutions, get in contact with the experts at Call Design today.