Schedule Adherence Made Easy!

As service delivery has become increasingly complex, let real-time automation react to volume fluctuations in your centre by balancing resources across channels to maintain service levels. Proactively prompt staff about upcoming breaks, meetings or the end of their shift before a long call creates an adherence issue.

Identify call handling patterns in real-time and automate the delivery of coaching to address specific performance issues. Discussing performance issues immediately versus days or weeks later makes a greater impact and keeps your staff engaged.

Boost Contact Centre Efficiency

Automation dramatically increases the efficiency of your contact centre. By automating the workday, you improve both agent engagement and the customer experience while creating a better work-life balance for your employees

LET US FIND A SOLUTION THAT FITS YOUR NEEDS

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The Automation Advantage

Automation as a solution:

  • Real-time automation uniquely improves all key cost and productivity drivers in your contact centre
  • Sophistication of computerised systems
  • Increased customer satisfaction, optimising customers time and answering all customer queries
  • Proactive outreach to customers
  • Alerts on all outbound customer calls
  • Utilises instructions for customer outreach

SO WHAT ARE YOU WAITING FOR?

Contact us today for find out more to arrange a no obligation, no cost audit.