Empower your staff with our suite of training services

Are your staff as good as they can be? Call Design’s training courses can give your team the tools they need to set the gold standard. Empowered staff are the best investment you could ever make, and training is a vital part of this equation. Investing the time and care in training your workforce planners and team leaders, will reap dividends in return. Call Design’s training services can bring your staff up to speed on how to best use your technology as well as current industry best practice.

Essentials Courses

Learn the principles and practical skills that are essential for all workforce planning initiatives, including forecasting, scheduling, analysis and contingency planning.

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Aspect Workforce Management

Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised, highly technical contact centre data into human terms. This course will teach team leaders what they need to know to understand basic workforce management.

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Customised Training

Front office operations so often take all the attention, but optimising your back office is vital for business success. The WFM Essentials for Back Office Operations course is designed to teach the best practices of workforce management in a back-office context, covering forecasting and planning through to change management and everything in between.

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