Solutions

Call Design provides solutions and services to empower your employees, engage your customers, and automate the processes you work with every day - at your site or in the cloud.

We don’t just sell world-class Workforce Optimisation tools, we train onsite, consult on best practice, and support you 24X7.

Products

Our products have been implemented in various industries and organisations of all sizes worldwide. We’ve taken the best solutions and paired them with an impeccable team of developers to build or customise the right solution for your needs.

 

Workforce Management (Aspect WFM)

With our enhanced software solutions, staff scheduling, demand forecasting, and performance tracking have never been so easy. Manage internal staff announcements, staff notifications and annual leave requests quickly and effectively. Track and improve employee productivity and schedule compliance. Set goals, manage expectations, and coach employees to ensure you are providing your customers with the best possible service.

 
 

Quality Management

Ensure your customers are receiving the best service possible. Contact centres of all shapes, sizes and industries know that contact recording and quality assurance are vital to the enterprise. Quality Management offers a full range of functionality to suit your requirements: voice and screen capture, PCI compliance, configurable evaluation forms, optional customer surveys, optional speech and desktop analytics.

 
 

Performance Management

Ensure your employees are aligned with the goals of your organisation and they are performing like your best performers. Performance Management ensures all employees are using the same metrics, providing a closed loop coaching solution so you can change the performance at all levels of the organisation.

 
 

Realtime Automated Intraday Management

A dynamic toolkit specifically designed to help you manage the ever-changing day to day. Automated skills assessment, training strategy, task management, channel balancing, and schedule updates across platforms with customisable business rules all working together to empower positive change within your organisation.

 
 

ME Mobile

The mobile app for Aspect Workforce Management Empower keeps you stylishly on the go and in tune with your schedule anytime, anywhere.

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VQ Alert

Proactively alert staff to breaks, meetings, training or any other offline scheduled event. Our exclusive VQ Alert works in conjunction with the Aspect Workforce Management suite.

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VQ Connect

Customised integration solutions from Call Design help streamline your WFO product workflows. With VQ Connect, you can now create two way conversations between any third-party software and Aspect WFM.

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Services

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Consulting

Our experts work one on one with your team in your environment to analyse your business practice and create personalised action plans to enhance efficiencies at all levels of the organisation.

WFO Solutions

We implement both cloud and on premise Workforce Optimisation Solutions in organisations of all sizes around the world.

Training Services

Employee training and continued education are critical to the success of any contact centre. Call Design offers a wide array of custom training solutions to suit your needs.

Platinum Plus

Customer service is the pinnacle of Call Design - Enjoy our elevated services package, Platinum Plus complete with dynamic health checks, exclusive event offers and more.

Let us find a solution to fit your needs

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