Products and Services
Our products and services have been implemented across a broad spectrum of industries around the world. We’ve taken the best solutions and paired them with an impeccable team of developers to build or customise the right solution for you needs whether it be on premise or in the cloud. Should you require consulting or training, our experts work one on one with your team, in your environment to analyse your business practice and create personalised action plans to enhance efficiencies at all levels of the organisation.
Workforce Management
(Aspect WFM)
Workforce Management
Without an effective workforce management tool, how do you analyse and forecast your business needs? Are your staff in the right place at the right time?
Quality Management
Quality Management
Quality management is one of the most important focuses for any business.
Performance Management
Performance Management
There are few things that provide as much use to organisations as performance data.
ME Mobile
ME Mobile
Today, nearly everyone uses a mobile device and this accessibility is what inspired the creation of Call Design’s workforce management application: ME.
VQ Alert
VQ Alert
Remaining adherent to internal schedules plays an important role in the service you provide your customers.
VQ Connect
VQ Connect
Every company’s approach to workforce optimisation is different.
That’s because every organisation has a different set of needs and objectives – not to mention a varying set of budget restrictions. That’s where VQ Connect comes in.
Cloud Solutions
Cloud Solutions
Not long ago, enterprise-grade workforce optimisation software was only available to those who could foot the bill. But with the rise of modern technology, cloud-based WFO and WFM software is now available to contact centres, back offices and retailers across scales.
WFO Consulting
WFO Consulting
Investing in better workforce optimisation is an investment in your business’ future – so you shouldn’t settle for anything less than the best. That’s why Call Design has developed our Platinum Plus WFO service to provide a level of service that far surpasses anything else on the market.
Training
Training
Are your staff as good as they can be? Do they know how to use the tools available to them?
Platinum Plus
Platinum Plus
Investing in better workforce optimisation is an investment in your business’ future – so you shouldn’t settle for anything less than the best. That’s why Call Design has developed our Platinum Plus WFO service to provide a level of service that far surpasses anything else on the market.
Contact Centre Consulting
Contact Centre Consulting
When a contact centre runs inefficiently, it’s on you to identify the root cause and offer a fix. But identifying a root cause is easier said than done. It would seem that for every issue, there’s another manager or colleague stepping up with their idea of a solution – some of them might work, others may not. Speculating on a problem is a gamble, and every gamble costs money.
Dialler
Dialler
Modern contact centres have to meet a higher standard of service than ever before.
Staff members are expected to increase the quantity of their customer interactions while raising the quality of the experience for everyone involved.
IVR
IVR
Interactive Voice Response Systems (IVR) are a type of technology that allow an organisation’s communication systems to interact with clients through an automated voice system. Callers can retrieve information by either entering relevant numbers or vocalising their commands.