Boosting Performance with Employee Engagement Tools

Engaged contact centre staff are more productive, have lower turnover and perhaps most importantly, provide a better customer experience for your customers. That is why Call Design’s Workforce Optimisation solutions provide a number of ways to motivate and empower your staff.

Gamification

Gamification in the contact centre brings together an effective platform and techniques that improve employee engagement, and help businesses achieve their commercial and customer experience targets.

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Performance Management

In order to achieve your organisation’s business goals, you need to ensure that all of your agents, team leaders and managers are operationally aligned with your business goals, whether they be cost reduction, customer satisfaction improvement or revenue enhancement. You need a system in place to manage all of these measurements of individual and team success in order to be sure that your staff are engaged and the enterprise is achieving its goals.

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ME Mobile

Today, nearly everyone uses a mobile device and this accessibility is what inspired the creation of Call Design’s workforce management application: ME.

Managing things like sick leave, work schedules and shift swaps becomes much easier when it can all be done through a single mobile application. Before the creation of ME, employees had to be on-site to access this critical information, meaning organising your work life could only take place during working hours.

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WFO/Empower

Aspect Workforce Management – Empower applications give you the tools you need to leverage centre staff as your strongest asset. Fully integrated with Aspect® Workforce Management™, Workforce Management – Empower enhancement package simplifies the processes of automatically approving schedule changes and of communicating those changes as they occur.

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VQ Alert

You want to make sure there are always staff members where they need to be, when they need to be. VQ Alert is a workforce management solution that was designed to ensure your team is in the right place, at the right time, for the right reasons.

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VQ Connect

With VQ Connect, you can create two way conversations between any third-party software and our Workforce Management products. Our team has over two decades of experience creating integration solutions that work with any system or platform out there.

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Engaged Agents

One of the primary goals of the contact centre is to achieve customer satisfaction by enhancing customer experience. At Call Design, we acknowledge that agent engagement can impact almost every aspect of the contact centre. Highly engaged employees are often more motivated and exert a positive attitude towards their work.  They are also less likely to call in sick.

LET US FIND A SOLUTION TO HELP ENGAGE AND MOTIVATE YOUR STAFF

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Why Choose Call Design?

At Call Design, our goal is to carefully optimise our clients’ processes and improve customer experience and engagement. As one of the leading workforce optimisation consultancies, we specialise in partnering with contact centres, back offices and retail companies to streamline processes with industry-leading technology solutions. We also provide a wide range of training courses to up-skill your staff in areas such as workforce management, quality management, performance management and back office optimisation.

SO WHAT ARE YOU WAITING FOR?

Don't wait any longer, contact us today to find out more!