Welcome to Call Design. We’re pleased to meet you!

We specialise in Workforce Optimisation solutions by providing exceptional support, personalised training, custom software development, and consulting services.

About Us

Since 1999, we’ve built a business of getting it just right. We’ve cultivated a process that includes our combined experience, consultative approach and market leading technologies to ensure the right people are in the right place with the right skills at the right time to provide your customers with optimal service and quality. We help ensure your employees are aligned with the goals of your organisation and that they are performing like your best performers. We work at an enterprise-wide level to put the best tools in place for an unparalleled customer experience.


Our experts work one on one with your team in your environment to analyse your business practice and create personalised action plans to enhance efficiencies at all levels of the organisation.

WFO Solutions

We implement both cloud and on premise Workforce Optimisation Solutions in organisations of all sizes around the world.

Training Services

Employee training and continued education are critical to the success of any contact centre. Call Design offers a wide array of custom training solutions to suit your needs.

Platinum Plus

Customer service is the pinnacle of Call Design - Enjoy our elevated services package, Platinum Plus complete with dynamic health checks, exclusive event offers and more.

Our Partners

The best by design and association - Call Design has built a bridge between the industry’s leading service providers, software solutions, and professional organisations.


“After years of working with Call Design I have found them helpful and easy to deal with. They are always willing to help resolve my Workforce Planning issues as well as provide advice on making things better.”

J. Cordingley - National Roads & Motorists’ Association

“The Call Design team are extremely knowledgeable about their products and have shown time and again that no question that I throw their way is too much trouble to answer. I asked a question recently and was sent half a dozen emails from Call Design team members globally with some fabulously helpful information! To top this off, their help desk support is second to none. On the rare occasions that we have a problem or a configuration change requirement, they deliver comprehensively and completely in a very short time frame.”

M. Fairleigh - Allianz Australian Insurance Ltd.